STAY SCAM-SAVVY

Fraud-proof your day with a thoughtful delay.

Use our tips below to help spot and prevent fraud—keeping you and your accounts safe.

Suspicious messages or calls

If you receive a suspicious email, call or text claiming to be from Members 1st, contact us immediately by calling (800) 826-4314.


To report a lost or stolen credit or debit card, call (833) 269-2621.
(If you are traveling outside of the United States, call (727) 570-4881.)

THINK FIRST, STAY SECURE

Fraud can feel overwhelming, but taking a moment to pause and think before responding puts you back in control. These simple steps go a long way in protecting both you and your accounts.

What You Can Do

Take a moment. Fraudsters will pressure you to act fast, so you don’t have time to think. Take some time to pause and evaluate before proceeding.

magnifying iconTrace the source. If someone contacts you unexpectedly, hang up or stop replying, and instead find the company’s real phone number or website to confirm the request.

chat bubbles iconTalk it through. If something feels off, don’t hesitate to check in with a friend or family member. Getting a second opinion is smart, especially when it comes to staying safe.

Account Management, Protect Confidently, Save Easily
Introducing: 1st Defense™ Checking—Security, Savings, Perks

1st Defense™ checking gives you everyday checking features, plus built-in protection, savings and perks—all for just $6.95 a month.

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What We Do For You

Regularly review and enhance our security features. We're always working behind the scenes to stay ahead of potential threats because your protection is our priority.

Raise fraud awareness with tips and tools for our members. We serve up educational resources to help empower our members to spot fraud and stop it in its tracks.

Respond with care and expertise when members are impacted by fraud. We know how upsetting it can be to face fraud, and you’re not alone—our team is here with real support and expert guidance to help you through it.

common scams

Scammers are sneaky, but you can be sneakier. Dive into our blog articles below for smart insights and ways to protect your accounts, so you can stay one step ahead of fraud.

Protect Confidently
How AI Scams Are Changing Fraud and What You Can Do About It

AI is making scams more convincing through tools like voice cloning and deepfakes, but you can protect yourself by staying informed, cautious and using secure practices.

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Protect Confidently
Tips to Protect Yourself When Using P2P Payment Apps Like CashApp and Venmo

When peer-to-peer (P2P) money transfer services like CashApp, Venmo and Zelle came out, consumers were excited to have easy ways to send money to friends and family.

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Protect Confidently
Work-from-Home Scams: What You Need to Know

Learn how to identify and avoid work-from-home scams, protect your personal information and find legitimate remote job opportunities safely.

Read More

VIDEO RESOURCES

Members 1st has partnered with ABC27 to broadcast bi-weekly Stop Fraud Friday segments, educating our members and community about fraud concerns. Watch the videos below to learn what to be aware of and how to protect yourself.

November 22,2024
Credit and Debit Card Fraud: What You Need to Know
December 6,2024
How to Identify IRS Scams and Protect Your Information
December 20,2024
Holiday Shopping Scams: How to Spot Fake Deals

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For your protection please be advised that public Internet email is not secure. Various links within our web site allow you to submit information to us by public Internet email. Please DO NOT provide personal or account information through public email or submit any personal information that would compromise your identity including your account number, social security number, credit card numbers, electronic services PINs, passwords or mother's maiden name. Members 1st will not respond via public Internet email to requests-for-account-information or account activity. Please contact Customer Service with these types of requests at (800) 237-7288 or (717) 795-6049.