Suspicious messages or calls
If you receive a suspicious email, call or text claiming to be from Members 1st, contact us immediately by calling (800) 826-4314.
To report a lost or stolen credit or debit card, call (833) 269-2621.
(If you are traveling outside of the United States, call (727) 570-4881.)
THINK FIRST, STAY SECURE
Fraud can feel overwhelming, but taking a moment to pause and think before responding puts you back in control. These simple steps go a long way in protecting both you and your accounts.
What You Can Do
Take a moment. Fraudsters will pressure you to act fast, so you don’t have time to think. Take some time to pause and evaluate before proceeding.
Trace the source. If someone contacts you unexpectedly, hang up or stop replying, and instead find the company’s real phone number or website to confirm the request.
Talk it through. If something feels off, don’t hesitate to check in with a friend or family member. Getting a second opinion is smart, especially when it comes to staying safe.
Introducing: 1st Defense™ Checking—Security, Savings, Perks
1st Defense™ checking gives you everyday checking features, plus built-in protection, savings and perks—all for just $6.95 a month.
Read MoreWhat We Do For You
Regularly review and enhance our security features. We're always working behind the scenes to stay ahead of potential threats because your protection is our priority.
Raise fraud awareness with tips and tools for our members. We serve up educational resources to help empower our members to spot fraud and stop it in its tracks.
Respond with care and expertise when members are impacted by fraud. We know how upsetting it can be to face fraud, and you’re not alone—our team is here with real support and expert guidance to help you through it.
Stay One Step Ahead with Tools That Keep Your Digital Banking Safe
Stay in control of your money and protect your information with digital banking security features, including real-time alerts and advanced authentication.
Read Morecommon scams
Scammers are sneaky, but you can be sneakier. Dive into our blog articles below for smart insights and ways to protect your accounts, so you can stay one step ahead of fraud.
How AI Scams Are Changing Fraud and What You Can Do About It
AI is making scams more convincing through tools like voice cloning and deepfakes, but you can protect yourself by staying informed, cautious and using secure practices.
Read More
Tips to Protect Yourself When Using P2P Payment Apps Like CashApp and Venmo
When peer-to-peer (P2P) money transfer services like CashApp, Venmo and Zelle came out, consumers were excited to have easy ways to send money to friends and family.
Read More
Work-from-Home Scams: What You Need to Know
Learn how to identify and avoid work-from-home scams, protect your personal information and find legitimate remote job opportunities safely.
Read MoreVIDEO RESOURCES
Members 1st has partnered with ABC27 to broadcast bi-weekly Stop Fraud Friday segments, educating our members and community about fraud concerns. Watch the videos below to learn what to be aware of and how to protect yourself.